Privacy Policy

Last updated: 25 September 2026

What information we collect

At Harbour & Hound, we only collect the information necessary to run our bakery and provide you with our hand-baked dog treats. This includes:

• Contact Information: When you use our contact form or enquire about subscriptions, we collect your name and email address.
• Order Information: When you purchase treat bags through our website, we collect your email address to process your order and send confirmation.
• Payment Details: We do not store your full credit or debit card details. Payments are processed securely through Stripe.

How we use your data

We use your information to:

• Respond to your enquiries and support requests.
• Process your orders for treat bags.
• Communicate with you regarding your subscription enquiries.
• Send you our newsletter if you have explicitly signed up for it.

Third-party services

We use trusted third-party services to help us run our business:

• Stripe: Handles all payment processing. They receive the information necessary to complete your transaction securely.
• WorkSimpler: Our platform provider, which hosts our website and securely stores the information you submit via our forms and checkout.

Data retention

We keep your contact and order information only for as long as is necessary to fulfil your orders, manage your enquiries, and comply with our legal and accounting obligations.

Your rights

You have the right to access, correct, or request the deletion of the personal data we hold about you. If you would like to exercise these rights, please contact us using the form on our website, and we will assist you with your request.